APL tops in customer service at 2013 Quest for Quality Awards
APL received a Quest for Quality Award for its outstanding performance in the transportation and logistics industry. Organized by logistics publicationLogistics Management, the annual Quest for Quality Awards is seen as an important measure of customer satisfaction and performance excellence for transportation and logistics companies.
Among the 12 winners in the Ocean Carriers category this year, APL ranked joint-highest with two other carriers in the attribute category of Customer Service. The awards assessment also covered Service Value, On-time performance, Information Technology as well as Equipment and Operations.
APL was lauded for its ability to manage through the challenging business environment and, at the same time, maintaining world-class service levels.
APL has a strong tradition of meeting shippers' needs with top-notch services and customer support, said APL President Kenneth Glenn. We are very happy that our customers recognize APL's efforts in fulfilling their unique requirements, beyond the reliable transportation of their cargoes from origin to destination.
The Quest for Quality Awards is now into its 30th year. Logistics Management readers, who are typically buyers of logistics and transportation services, rate carriers, 3PL service providers and US port operators on the basis of service quality.